In the past, I was the one who hired technicians to clean the carpet when we needed another person to do the work. After the person was hired Frank picked up and did the training and introduced our new hire to the other guys already on board. As the business grew I ran into a great problem that called for more trained technicians and I was setting up interviews regularly.

I began by creating an employee request outline and posted it on Craig’s list, the first step was the online screening for the right person that would fit in with our current staff and enjoy being a part of a team. I found this system to work well for both the person looking for a position and the business.

Once someone passes the online interview I moved to a phone call and if it seemed like a match for both the interviewee and the business I then set up a face-to-face. Our office is so convenient and easily accessible that this was fail-proof when it came to getting together.

At this time my office was directly on the inside of the front door so when anyone walked in there I was either on my computer or the phone at my desk.

One sunny, hot afternoon at 2p I had an appointment scheduled with a seemingly good prospect. Right on time, the guy walked in and we began the conversation about the job position. Expectations and job duties, personal interests and experience, working alone and with others, the normal interview drill. Thus far in the interview, I had checked off what worked and it seemed to be a fit until I asked the last question.

What about passing the security clearance at the county”? Any issues? Because you understand all of our technicians have a security clearance from the city and county, our accounts require it.

Immediate SILENCE, so heavy it settled in the room. And then a burst of sound, and from what I understood he had a felony charge that he denied vehemently because he was set up even though caught with stolen items from a recent robbery next to him in the truck bed. While denying responsibility he continued to become more aggressive until he was sitting on the edge of his chair leaning forward and I was behind my desk leaning back, he leaned more forward and I leaned more back until he was almost out of the chair and I was touching the wall behind my desk. Uppermost in my thinking, how do I get this person out of here? Not only was I alone with this guy in my office, but no one else was in the building until a little bit later in the afternoon. I then and there decided that when I got out of this mess that my manager, Frank, would do the hiring from now on. I gently agreed with the guy, then slowly and purposefully moved to close the interview while quietly standing and thanking him for his time.

Whew, he left after I assured him I would call if the work came in that needed his expertise. But honestly, I was over and done and never again taking on the responsibility of hiring.

Once I confessed to this hiring debacle with Frank, he willingly and cheerfully took on the challenge.

The amusing part of this is that once Frank began to do all the hiring, we had happier people working for us!

Lesson learned: I can’t do everything well.




The best part of me shows up in my writing about business ownership, leadership, family, personal relationships, travel and what I learn from human interaction.

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Marleen Geyen

Marleen Geyen

The best part of me shows up in my writing about business ownership, leadership, family, personal relationships, travel and what I learn from human interaction.

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