At the beginning of the month, I closed on a pressure washing business. This purchase was considered every which way and finally, I decided that pressure washing would be a good service to add as a new business and as an added service for our existing accounts.

Immediately after the signing of the papers, the seller and I sat down to fill out the required documentation to transfer the website domain to my account. We filled, signed, emailed, and called to follow up to be sure that every t was crossed and i dotted.

After one week, there was no activity of the transfer in the new domain account. Soon my calls and on-line chats began in earnest and I continued to receive responses that said the transfer will take place in the next 24–48 hours, the first time I believed it but then it was repeated so often that it became several 24–48 hours ago.

I contacted the seller, Jim, who contacted the domain vendor to be sure all information was correct and in line for the transfer, like me, his phone call outcome was to wait 24–48 hours and it will appear in the new account.

The end of the month came and I braced myself for another phone call since the last time I checked the account, the domain in question had not been there.

I also knew that I wanted this resolved ASAP with guarantees. So I punched in the 800 number and waited for someone to pick up. 20 minutes.

Finally, a hello and a voice spoke and I stated the issue and waited while he put me on hold to do the research. The system was slow he said and we waited, so long that when I didn’t hear his breathing or the background noise I asked are you still there? Yes, he was.

During the minutes when he was not talking and we were both waiting I found myself speaking to myself with words something like this. I do not want to be a screaming maniac, this is not how I treat others or what I value. I am so frustrated.

When I wanted to reach through the phone and grab this guy, I began writing my feelings and reactions on the closest piece of white paper I found. I couldn’t change the long-drawn-out wait time but I could change myself and my reaction.

The phone call went on for about 45 minutes, 45 x 60 seconds = 2700 seconds during which I sat essentially in the black hole of waiting and discouragement. All the while I reminded myself again and again that I choose to not respond in a way that embarrasses both the technician and myself. What I will do is stay true to myself and when the technician is finished I will end the call on a civil note. Which I did.

As far as the domain transfer? Let’s wait 24–48 hours and see.




The best part of me shows up in my writing about business ownership, leadership, family, personal relationships, travel and what I learn from human interaction.

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Marleen Geyen

Marleen Geyen

The best part of me shows up in my writing about business ownership, leadership, family, personal relationships, travel and what I learn from human interaction.

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